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The Benefits of Paperless Pay

Posted on August 29, 2010 09:40 by Ty Hardison

The recently signed financial regulatory overhaul bill named the Dodd-Frank Wall Street Reform and Consumer Protection Act is expected to reduce the debit card Interchange fees used to support free consumer check accounts. This is on top of the loss of overdraft fee income. As a result, big banks are requiring higher minimum balances to qualify for a free checking and adding other service fees.

What will this mean for employers?  For one, employees may opt to close their traditional bank accounts. And if your employees move from banked to unbanked status, this will impact their participation in direct deposit.  Fortunately, the Dodd-Frank act offered an exemption for reloadable prepaid and government-administered debit card programs. This compromise is an attempt to protect the unbanked from being driven to payday lenders and other non-bank entities for their financial needs.

Employers benefit by introducing paycards as an option to their unbanked employees for direct deposit of payroll. Some employers are using paycards to mandate direct deposit participation. And for good reason. Here are some of the top reasons employers are offering payroll debit cards to employees:

  • Decrease costs associated with printing paper paychecks.
    Direct deposit lowers the costs associated with printing and distribution of paper checks, paper check fraud and escheatment. Since paycard programs are able to work with all payroll systems, employers are able to increase direct deposit participation or achieve 100% direct deposit by implementing payroll debit card programs so they can mandate direct deposit for all employees.
  • Offer unbanked employees a way to improve personal finances.
    Many employees are unable or unwilling to get a bank account. Paycard initiatives benefit employees by helping them avoid check cashing fees, saving upwards of $40 a month. Paycards are safer and more secure than carrying cash and provided access to additional services including online account access 24/7, online bill pay, and money transfer features. By using Moneygram or Visa ReadyLink, employees can also add cash to their card any time. And paycards like the Vantage Platinum Pay card have expanded text alert options for low balance, suspected fraud, zero/negative balance, weekly balance, added funds, signature transactions, and more.
  • Complement corporate disaster preparedness plan.
    The APA encourages direct deposit paycards as a disaster preparedness tool. It's clear how local emergencies make receiving pay on payday difficult or impossible for workers who aren't on direct deposit, but non-local emergencies can also pose a challenge. If something happened in a hub city from which paychecks are mailed or air traffic is grounded, employees wouldn't receive paper pay checks in a timely manner. Across the US, many are forecasting a particularly challenging weather-related year, making the need to implement a corporate disaster preparedness plan that includes payroll imperative. A disaster plan that includes electronic payments for payroll lowers payroll costs while ensuring employees get paid, when they need it the most.
  • Support green initiatives.
    The environment comes out ahead when paper checks are replaced with electronic direct deposit. Every little bit helps and a free paycard offering effectively increases direct deposit while supporting efforts to go green all at the same time. US employers of all sizes are incorporating direct deposit payroll debit cards as an alternative to the costly paper checks and an important component in going green.

Learn more about how implementing the Platinum Pay payroll card program can help you move all your employees to direct deposit by visiting http://vantagecard.com/paycard.

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The Dodd-Frank Wall Street Reform and Consumer Protection Act contains two provisions that impact card acceptance by US merchants:

  • Using discounts to incentivize preferred payment types
  • Setting thresholds for the acceptance of credit cards for payment.

These items do not have explicit “in force” dates, so should be effective now that the bill was signed into law on July 21, 2010.

Under the law, payment card networks are restricted from limiting merchants’ ability to offer discounts to incentivize customers to use payment types preferred by the merchants. Merchants would have legal protection under the law to offer customers discounts to pay with cash, check, or debit instead of a credit card. Merchants would not be able to offer a discount for payment with one card brand instead of another, or by cards issued by one issuer instead of another issuer.

Merchants are also able to set a minimum transaction threshold for credit card transactions only. The minimum amount must not exceed $10.00 (a merchant could set a smaller minimum if they wish). The law allows merchants who are federal agencies or institutions of higher education to set maximum transaction amounts on credit card transactions. Merchants should be cautioned that minimum and maximum transaction amounts do not apply to debit card transactions under this law, and that the card associations can still cite violations of the regulations for debit card transactions.

The Fed to write more rules…

The Dodd-Frank Act also gives the Federal Reserve Board oversight and rulemaking powers for debit Interchange and debit network routing.  The Federal Reserve Board’s interpretation and clarification of the language of the Act is still forthcoming, and the rules set by the Federal Reserve Board will determine the full effect of the Dodd-Frank Act.

Under the Dodd-Frank Act, the Federal Reserve Board has the responsibility to ensure that debit interchange fees are “reasonable and proportional” to the cost incurred by the issuer or payment card network. This oversight applies to all debit networks in the USA, to both PIN and Signature debit, Consumer and Small Business—but does not apply to issuers with less than $10B in assets or for reloadable prepaid and government-administered debit card programs.  The Federal Reserve Board is allowed to consider the costs of fraud management and prevention expenses in determining what are “reasonable and proportional” costs. This section’s impact could vary widely, depending on the Fed’s interpretation and rulemaking. The Fed has 9 months to write rules, and this section is to be in force on July 21, 2011.

The Federal Reserve Board will also be responsible for overseeing the Dodd-Frank Act’s requirements that all debit cards operate on at least two competing networks and that any person who accepts debit cards as payment have the ability to direct the transaction to the preferred debit network. The Fed has up to a year for rulemaking for this provision.

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Special PCI Alert

Posted on July 24, 2010 04:18 by Ty Hardison

A Special PCI DSS (Payment Card Industry Data Security Standards) Alert for Vantage clients.

This week the number of reported solicitations by phone and fax to our merchant community, especially medical, dental and veterinary practices, has spiked.

The common scare tactic involves being subject to fines if immediate action is not taken. Merchants are told that they have no option but to follow the instructions provided, which typically involves providing contact information, setting an appointment, or paying a fee.

Many of the tactics used will try to make it sound as if they are calling on behalf of your service provider. Please be aware that these solicitations are NOT endorsed by Vantage. We do NOT release any information to any 3rd party.

The PCI scare game has also become the “lead story” for the acquisition of merchant accounts by many sales organizations. And PCI fees have also become a popular revenue source for these same sales groups.

While it’s important to recognize the above solicitation tactics, it is in every merchant’s best interest to understand and comply with the basic tenants of PCI to protect your business. While all the payment technology Vantage recommends for payment processing is PCI compliant, only you can ensure that your procedures and policies on how your employees handle card data are enforced at your business. If you have card data in a file drawer or stored on your PC, or if you have other software or systems in place that touch card data besides the actual payment application (payment terminal, payment gateway, payment software), let’s make sure these are secure.

For years, we have communicated the importance of securely handling card data. A PCI statement message runs every month on your merchant statement and a host of PCI information can be found on the Vantage Card Services web site at: http://www.vantagecard.com/resources/PCI_Data_Security.html. And as you know, Vantage does not charge our clients monthly or annual PCI fees.

We have established a PCI hotline. Email your PCI questions to pci@vantagecard.com. In addition to replying to your question directly we will also compile a FAQ&A on the Vantage web site as an additional reference tool.

As always, Thank You for entrusting your merchant services and payment processing to Vantage Card Services.

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Effective October 17, 2010, Visa Easy Payment Service will provide a better framework for conducting certain low value transactions less than $25 without cardholder verification or the issuance of a transaction receipt (unless requested by the cardholder). Drawing on the best features of each of the current programs and research, the Visa Easy Payment Service provides a broadened and consistent base for low value and everyday spend expansion.  Visa Easy Payment Service transaction rules will apply to all card technologies including magnetic stripe, EMV chip and Proximity Payment (contactless chip) transactions.  In addition, Visa Easy Payment Service will generally replace existing program rules, creating a consistent set of Visa International operating regulations. Redundant regional regulations will be deleted.

Program Qualification Requirements

To qualify for Visa Easy Payment Service, a transaction must:

  • Be conducted in a face-to-face environment. Transactions at unattended (cardholder-activated) acceptance terminals less than or equal to US $15 may also qualify as Visa Easy Payment Service transactions.
  • Be authorized.
  • Be conducted at any Merchant Category Code (MCC) except the 21 MCCs listed below:
    • 4829 - Wire Transfer Money Orders
    • 5542 - Automated Fuel Dispensers
    • 5960, 62, 64, 65, 66, 67, 68, 69  - Direct Marketing – Insurance Service, Travel Related, Catalog Merchant, Telemarketing, Subscription, etc.
    • 6010, 11, 12 - Financial Institutions
    • 7995 - Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and Wagers at Racetrack
    • 9405 - Intra-Government Purchases (Government only)
    • 9700 - International Automated Referral Service (Visa use only)
    • 9701 - Visa Credential Server (Visa use only)
    • 9702 - GCAS Emergency Services (Visa use only)
    • 9950 - Intra-Company Purchases
  • The transaction limit will be US $25 for all eligible Visa Easy Payment Service transactions. This limit is applicable to domestic and international transactions.
  • Have full electronic read with a POS Entry Mode code of 05, 07, 90 or 91.

Visa Easy Payment Service Transaction Restrictions

The following transactions do not qualify for Visa Easy Payment Service:

  • Fallback transactions
  • Account funding transactions
  • Cash-back transactions
  • Manual cash disbursement transactions
  • Quasi-cash transactions
  • Prepaid load transactions
  • Transactions where Dynamic Currency Conversion is performed

Optional Cardholder Verification Method

To increase speed and convenience at checkout, cardholder verifications (PIN and signature) are not required for Visa Easy Payment Service transactions.

Transaction Receipts

A merchant must provide a transaction receipt for a Visa Easy Payment Service transaction if requested by the cardholder.

Receipt Retention

Visa Easy Payment Service transactions will not be subject to transaction receipt retrieval requests. As a result, merchants will no longer be required to retain receipts of Visa Easy Payment Service transactions for this purpose.

Chargeback Protection

Because a cardholder verification method (signature or PIN) is not required and receipt retrieval requests are no longer permitted for Visa Easy Payment Service transactions, the following chargebacks will be invalid for Visa Easy Payment Service transactions:

  • Reason Code 60—Illegible Fulfillment
  • Reason Code 81—Fraud: Card Present Environment (Chargeback Conditions 1 and 2)
  • Reason Code 75—Transaction Not Recognized

The following chargebacks will be valid for Visa Easy Payment Service transactions:

  • Reason Code 53—Not as Described or Defective Merchandise.
  • Reason Code 57—Fraudulent Multiple Transactions.
  • Reason Code 80—Incorrect Transaction Amount or Account Number. 
  • Reason Code 82—Duplicate Processing.

All other existing chargeback rights will be unaffected.

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Flexible Spending Accounts (FSA) and/or Health Reimbursement Arrangement (HRA) cards can only be used at drug stores or pharmacies that have implemented an IIAS system.  The IRS requires merchants selling health care eligible products to support an Inventory Information Approval System (IIAS).  

The Special Interest Group for IIAS Standardization (SIGIS) association is composed of a broad range of participants who manages an IIAS for the IRS requirements.  MasterCard and Visa requires merchant registration upon successful IIAS implementation.

On March 23, 2010 the Patient Protection and Affordable Care Act and the Health Care and Education Reconciliation Act of 2010 (collectively "the Act") were signed into law by President Obama. The Act includes a number of modifications to employee benefit programs including a new provision as to what is considered eligible for reimbursement under Section 106 of the Internal Revenue Code of 1986, which affects requirements for transactions conducted with payment cards accessing these funds, by adding reimbursements for medicine restricted to prescribed drugs and insulin.

For purposes of this section and section 105, reimbursement for expenses incurred for a medicine or a drug shall be treated as a reimbursement for medical expenses only if such medicine or drug is a prescribed drug (determined without regard to whether such drug is available without a prescription) or is insulin.

SIGIS is undertaking a complete review of the Eligible Product List (EPL) and will update the list as necessary to reflect the new eligible item criteria. Effective January 1, 2011, current OTC (over the counter) items on the EPL will remain eligible medical items except drugs and medicines, which will need to be prescribed. SIGIS will update the EPL, effective January 1, 2011, by removing drugs and medicines.

This change will have impact to both certified IIAS merchants and 90% Rule registered merchants, though both are impacted in different ways.

Impact on certified IIAS merchants

Effective January 1, 2011, some over-the-counter (OTC) healthcare products will no longer receive an approval at the point-of-sale (see product categories below).  OTC products, such as drugs and medicines that were eligible healthcare products in 2010, will now require a prescription and thus will no longer be on the list as eligible expenses.

Consumers will be required to purchase OTC medicines using some other form of tender and then submit a reimbursement request, accompanied by a doctor's prescription to their health benefit plan.  IIAS merchants may see an increased amount of declines on FSA/HRA card transactions due to the new EPL requirements.

IIAS merchants must download the EPL by December 31, 2010 for a January 1, 2011 effective date.  SIGIS will continue to assess the EPL, removing items no longer considered eligible under the Act, in order for certified IIAS merchants to meet the new eligibility criteria.  SIGIS will make the updated EPL available to certified merchants in advance of the January 1, 2011 effective date.

Impact on 90% Program Registered Merchants

Merchants registered under the 90% program were exempt from having to implement an IIAS if, in the prior tax year 90% of gross sales were derived from eligible healthcare products.  90% merchants will be required to re-register with SIGIS by December 31, 2010 based on the new EPL and eligibility requirements that become effective on January 1, 2011 (see product categories below). Since the Act eliminates many OTC items previously deemed eligible, some merchants may no longer meet the 90% program requirements and as such will either have to implement an IIAS or stop accepting FSA and HRA payment cards altogether.

The following OTC categories of items will require a doctor's prescription and thus, will not be eligible for purchase using a health care debit card on January 1, 2011:

  • Acid Controllers
  • Allergy & Sinus
  • Antibiotic Products
  • Anti-Diarrheals
  • Anti-Gas
  • Anti-Itch & Insect Bite
  • Anti-parasitic Treatments
  • Baby Rash Ointments/Creams
  • Cold Sore Remedies
  • Cough, Cold & Flu
  • Digestive Aids
  • Feminine Anti-Fungal/Anti-Itch
  • Hemorrhoidal Preps
  • Laxatives
  • Motion Sickness
  • Pain Relief
  • Respiratory Treatments
  • Sleep Aids & Sedatives
  • Stomach Remedies

The following are examples of some of the OTC items that will remain available without a doctor's prescription:

  • Band Aids
  • Birth Control
  • Braces & Supports
  • Catheters
  • Contact Lens Supplies & Solutions
  • Denture Adhesives
  • Diagnostic Tests & Monitors
  • Elastic Bandages & Wraps
  • First Aid Supplies
  • Insulin & Diabetic Supplies
  • Ostomy Products
  • Reading Glasses
  • Wheelchairs, Walkers, Canes

Although January 2011 is still many months away, merchants should begin to plan now for these changes to IIAS in order to be prepared.  Merchants must register to continue to accept FSA cards at http://www.sig-is.org/en/index.asp.

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Update:   It's Official.  The financial regulatory overhaul bill finally became law when President Obama signed the Dodd-Frank Wall Street Reform and Consumer Protection Act.


Interchange regulation makes the cut as the House and Senate reconciled their differences on Senator Durbin’s amendment to the proposed Restoring American Financial Stability Act of 2010. The proposed Interchange amendment compromise must still survive a bipartisan conference committee.

If the bill is passed, the Federal Reserve Board would gain the authority to establish rules and regulations related to the Interchange fees that issuers could earn with respect to debit card transactions. The Federal Reserve would have nine months to set Interchange fees and one would expect that they would provide several months after this decision for the payment industry to implement these changes.

With the prospect of debit Interchange falling, merchants should start now to position themselves to take advantage of these developments.  The first and most important step merchants should take is to look at their merchant account pricing plan. Merchants may not benefit from lower debit Interchange if their merchant rates are billed on a bundled, blended, tiered, or non-qualified surcharge basis.   If you are not on a direct Interchange pass through pricing plan already then you should take action now. Open your browser and keyword search "merchant Interchange rate quote" or simply visit http://merchantrates.com for an instant quote.  

Highlights of the Durbin Interchange amendment modifications with commentary

 

Exemptions for government administered cards & reloadable prepaid cards

The latest version of the debit Interchange amendment exempts federal, state and local government program debit and prepaid cards from Interchange regulation. The compromise exempts reloadable prepaid debit cards from Interchange regulation. The compromise is an attempt to protect the unbanked from being driven to payday lenders and other non-bank entities for their financial needs.

Viewpoint: This means that bank issuers will earn Interchange as set by MasterCard and Visa, not as mandated by the Fed, for these debit card products. It just so happens that this is the fastest growing segment of debit card issuing, covering everything from government benefit programs to corporate paycard programs for direct deposit of payroll. If the Fed cuts debit Interchange too far, one can envision banks moving more and more consumers to exempt prepaid card accounts. Instead of drawing off your checking account balance, your bank may simply force you to transfer funds to your prepaid account.

Already banks are evaluating the profitability of their debit card programs in light of changes to Regulation E, where the Federal Reserve will require that customers opt into POS overdraft protection. As a result of these new rules fewer debit card transactions will be approved, which means both lower Interchange income and less overdraft-fee income. Obviously banks will be forced to replace this lost income. Many in the payments industry believe that cardholders will be the biggest losers as a result of this latest Interchange legislation. Banks will be exploring all their options but it is likely consumers will now face a future of new fees and reduced benefits, including the possible introduction of monthly fees on checking accounts or higher minimum balances on free checking accounts.

Definition of Interchange transaction fee

The compromise amendment now provides for the Fed to regulate debit Interchange, but not network fees that Visa and MasterCard charge for themselves, as long as they are not used to circumvent Interchange fee regulation.

Viewpoint: Visa Inc. and MasterCard Inc. share prices dropped in May but climbed on the announcement of this revision, freeing Visa and MasterCard to continue to set and charge Dues & Assessments, Access fees, International and Cross Border fees, Penalty fees, etc. on all transactions that flow through their networks.

Fraud prevention costs

The compromise provides that the Fed can adjust the Interchange rate received by a particular card-issuing bank if the bank demonstrates that the adjustment is reasonably necessary to cover fraud prevention costs incurred by the bank.

Viewpoint: There would be an application process and the outcome here could mean that every bank has its own unique debit Interchange as decided by the government. Loss rates rose 43% on signature debit cards and 24% for PIN-debit cards in 2009, according to a Pulse EFT survey of the debit market. With the U.S. still stuck on legacy mag-stripe payment technology, these numbers are likely to grow. How the Fed will treat different banks differently will be interesting if not political.

And of course, it’s easy to imagine that while debit Interchange may go down, the cost to manage all these different possible rate schedules will increase. Where one set of Interchange is in place for all banks now, having a unique Interchange fee schedule by bank will raise the costs to process, fund and bill merchants for debit card payments under all these new government regulations.

Discounting between card networks

This compromise includes a provision directing the Fed to issue rules preventing card networks from requiring that their debit cards only be used on one debit card network. Removed from the amendment is the ability for merchants to offer customers a discount to use one card network vs. another.

Viewpoint: Many merchants who have PIN pads often employ so-called PIN prompting when a debit card is swiped. I’ve not read where PIN debit network rates are regulated under this proposed legislation. PIN debit rates have been rising faster than signature debit costs, with new announced rate increases almost monthly (see the past 5 year history of Interchange changes). If PIN debit is also exempt we may see banks changing their tune and pushing PIN at the POS. For a long time now, banks have been accused of steering their cardholders to signature to earn higher Interchange. If this is true then merchants can expect this experience repeated in favor of PIN. Will banks simply remove the MasterCard or Visa logo from our debit cards?

Discounting between forms of payment

The original Senate amendment provided that card networks cannot prevent merchants from offering a discount for one form of payment vs. another (cash vs. check vs. credit vs. debit). The compromise clarifies that these discounts cannot be offered if the discounts differentiate between card issuers or card networks. The compromise further clarifies that the discount must be offered to all prospective buyers and disclosed clearly and conspicuously to the extent required by federal and applicable state law.

Viewpoint: Merchants will need to consider all the relative costs of the different payment options, compare each to set pricing policies and plan a way to manage, disclose, educate and steer their customers’ payment choices. While merchants under current rules are able to provide a lower cash price, few do it today. Probably for a reason that a new study from Lightspeed Research, titled “U.S. Consumer Card Spending: The Potential Impact of the Durbin Amendment,” found; 88% of consumers oppose the idea of being charged a higher price for using credit or debit for a purchase, while only 44% are in favor of receiving a discount for using cash.

And will more mega banks, which are specifically targeted under this legislation, turn to American Express for debit card issuing in order to earn more fee income? I’m unable to determine if this legislation impacts AmEx as they are a closed loop payment system where there is no Interchange per se. If it is true that consumers drive payment acceptance terms more than merchants, could it be that merchants will eventually try to steer consumers to MasterCard and Visa with discounts?

Setting of maximum/minimum transaction thresholds

The compromise says a minimum may not exceed $10 and that the Fed may decide at some point to increase that dollar amount. The compromise also limits the ability to set maximums for payment to the Federal government and colleges and universities.

Viewpoint: Both PIN and signature debit card transactions are still in a growth mode primarily by replacing cash at the point of sale. 58% of debit transactions are now less than $20. The Lightspeed Research study also revealed that for purchases under $10, fully one-third of all consumers prefer using plastic to cash and more than two-thirds of U.S. consumers oppose the idea of not being able to use a debit or credit card for small-dollar purchases. 53% indicate that they would not shop as often at stores that imposed limitations.

The research results confirm what we already know about payments, that consumers alter their shopping behavior based on merchants’ payment acceptance policies. While the median debit transaction declines and consumers increasingly favor debit cards for small-ticket transactions, it will be interesting to see if merchants will adjust their payment policies.

Non-discrimination between cards issued by different banks

The amendment says merchants may not discriminate between debit or credit cards on the basis of the issuer who issued the card.

Viewpoint: Exempt from this legislation are community banks and credit unions with assets of less than $10 billion, or 99 percent of all U.S. lenders. Depending on which bank issuers are in your town, you may or may not see debit fees impacted that much since the debit Interchange fees they collect are, in theory, to remain unchanged. The exemption would make their cards more expensive for merchants to accept than those issued by bigger banks. Does this put them at a disadvantage compared to large issuers? Or will consumers flock to community banks who, with higher debit Interchange, will be able to continue to provide key benefits like free checking or even debit card reward programs? If more consumers bank with credit unions and community banks, will that simply result in debit Interchange as usual?

Authority of the Federal Reserve Board vs. the Consumer Financial Protection Agency/Bureau

The amendment provides that regulatory authority shall remain with the Fed.

Viewpoint: Some experts believe Interchange fees merchants pay for debit card purchases could be cut by 50% to 75% while others think that the Fed will be much more conservative and not make drastic cuts given the impact they believe it will have on the health of the banking recovery and consumers. If the Fed doesn’t lower standard debit programs by much, the numerous exemptions, added complexity and compliance costs may offset the benefits to small and mid sized businesses.

Read the full Summary of the modifications to the Durbin interchange amendment

One thing is for sure, these added regulations will have an impact on the payments industry now and lead to more and more government regulations trying to keep up as the market adjusts around them. And Vantage will be here to guide our clients through any changes.

As your merchant services provider, Vantage receives no part of Interchange. Our goal is to help our clients manage Interchange qualifications to achieve the lowest bottom line costs. By direct pass-through of all Interchange categories, Vantage clients will realize an immediate savings once any debit fee reductions are enacted.

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Senator Durbin's original Interchange amendment, inserted into the financial reform bill working its way through Congress now, would limit the amount of debit-card Interchange fees that Visa Inc. and MasterCard Inc. charge banks to what's considered "reasonable and proportional" to the processing costs involved. These Interchange fees are then passed on to merchants when they accept card payments. But as Durbin learns more about the payment system intricacies, his Interchange plan is developing on the fly and becoming more complicated.

Durbin now wants to keep Interchange 'as is' for debit cards used by the government by carving out an exemption to his own amendment. As reported in Digital Transactions, Durbin said he would write language to exempt transactions on "government cards so they would not be affected.”

At the same time Durbin wants to use the power of government to set lower Interchange when the government accepts cards for payment. A Treasury Department official reported that the Treasury accepted $8.6 billion in card transactions last year on behalf of 228 agencies, resulting in $116 million in Interchange fees paid by the government. (Is that really a Real Rate of only 1.35%?) Durbin wants lower costs carved out for the government while completely ignoring the benefits that save taxpayers money made possible by the bank's income from these Interchange fees.

In review, according to Durbin, so far he wants community banks to keep existing Interchange fees on debit cards they issue and allow mega banks to earn the existing Interchange fees only when the debit cards they issue are used by government agencies. However, he demands lower Interchange when the government accepts card payments. What will Durbin do if a government debit card is used to make a payment to a government agency? Create yet another amendment with more government rules and regulations of course. In my view it just demonstrates the lack of understanding of the big picture of how the payment system works to benefit all parties and why "government solutions" are scary.

I am still not convinced that any of this added regulation and complexity aids my small business clients. I remain concerned that national big box retailers are using small businesses in this Interchange debate and my gut instinct says that negotiations will favor the largest corporations, putting smaller merchants at a greater disadvantage than they are today.

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Lately I’ve read many articles about Contactless and Near Field Communication (NFC) payments, the prospects for merchant and consumer adoption, bridge technologies and market trials. Contactless payments, which feature speed, convenience, security and more functionality that leverages the mobile network, can outperform legacy mag-stripe payment technology. NFC promises smart phones as payment devices, which in turn promise to change consumer expectations about buying everything from mass transit, fast food and concert tickets, to the retail brands themselves.

At the same time, U.S. cardholders increasingly find it difficult to use mag-stripe cards outside the U.S.  As we discussed here, the U.S. EMV strategy hinges on contactless / NFC adoption.  Some believe EMV 2.0 in the U.S. will be contactless and mobile payments and serve as a disruptive technology that will usher in even more payment players from mobile carriers to Apple and Google.

Yet contactless and NFC payment technologies face the classic “chick or egg” dilemma. Payments is a platform business and the principal of network effects is required to build a two sided market where both card issuing and merchant acceptance must compel each other forward with the prime objective to encourage use.

So what will be required to advance contactless payments? Will it take millions of additional contactless cards to be issued (or will it take NFC smart phones to replace cards) or will it take hundreds of thousands of U.S. merchants installing devices to accept contactless payments?

From most accounts the lack of merchant acceptance of contactless payments is a key barrier blocking NFC contactless payments. Without the widespread installation of readers, contactless is stalled. A Javelin Strategy & Research report estimated the basic cost to deploy EMV POS terminals at $6.75 Billion, not including the cost of implementation. The low percentage of merchants that accept contactless payments (I’ve seen figures from 70,000 to 200,000 U.S. merchant point of sale payment terminals that accept contactless payments) reduces the incentive for banks to issue chip cards, NFC phones, tags, stickers, etc.

What will it take to get merchants to upgrade, replace or add devices to their existing terminals and POS systems to accept contactless payments? What’s the incentive for merchants to invest in contactless readers? The business case has evolved over the years from faster lines and replacing cash, to enabling no signature required and chargeback liability, to loyalty programs that create a more informed shopping experience. But the real fuel that contactless payments needs is in the form of incentive Interchange rates. Nothing works like financial incentive.

Another main problem is the lack of consumer awareness, with no aggressive campaign by merchants to steer consumers who have contactless cards to use them. The presence of contactless devices alone will not guarantee usage. Merchant staff must become more adept at facilitating contactless transactions. Merchants must support effective training of employees who can in turn show and tell consumers how pleasant and easy contactless purchases can be. Think about how merchants installed PIN pads and were instrumental in steering consumers to enter their 4 digit secret PIN by asking credit or debit? Why did they do this? There was a financial incentive to do so.

Contactless payments derailed by government intervention

The Senate passed S. 3217, the "Restoring American Financial Stability Act" on May 20, 2010. This legislation attempts to overhaul the regulatory structure of America's financial system through increased regulations and the restructuring of our financial regulators.  Then along comes the Durbin Amendment. The Durbin Amendment attempts to impose government regulation of Interchange, setting different pricing for the same service and then trying to legislate out competitive market pressures that would naturally bring these together. Considering the importance of the payment system to our economy, consumers, businesses and banks, I feel any Interchange regulation should warrant a stand alone comprehensive approach and its own legislation (if any), not a last minute political earmark amendment. 

The unintended consequences of Interchange legislation should be a concern for all parties, but particularly for small businesses as I’ve discussed here. As it relates to disrupting contactless payments, the Durbin Amendment provides for the setting of minimum charge amounts and challenges the business case of banks issuing and managing debit card programs.

A preemptive strike by the card companies could change the debate and advance the next generation payment technology. Instead of solely a defensive strategy against legislation and litigation, Visa and MasterCard should set a voluntary and substantial reduction in Interchange in exchange for contactless payment acceptance.

This was the strategy in the late 80s when I first entered the payments industry. Back then merchants were using a knuckle buster to manually imprint cards and paying a 4% paper draft rate to carry them into the bank teller. We would reduce a merchant’s rate to 2% by investing in a VeriFone Zon electronic draft-capture (EDC) terminal. Sure the terminal was faster and more efficient but that’s not why merchants adopted them, they adopted them for the savings.

Before government or court ordered Interchange intervention, the card companies would be wise invest in contactless. Visa and MasterCard could make the case that continuing to use old payment technology (mag-stripe cards) carries more risk; and therefore, justifies higher Interchange.  And merchants should realize that mag-stripe payment technology will not serve their best interest in the future and that issuers who rely on Interchange income will play an important role in advancing the next generation of payments in the U.S.

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Steve Duby and Christina Pietro at the 2010 Taste of Alpharetta

Last week was the 20th Annual Taste of Alpharetta outdoor street festival.   The Taste of Alpharetta is the largest “Taste of” festival in the South with over 60 restaurants sampling delicious appetizers, entrees and desserts, plus a chef’s competition, cooking demonstrations and a Culinary Arts & Music Stage.

While admission, parking and shuttles are free, participating restaurants charge $1-3 per food sample.  For the 3rd consecutive year, Vantage set up a wireless payment card system for the City of Alpharetta to quickly handle food ticketing for 57,400 foodies and festival-goers in five hours. 

We set up two VeriFone Vx510IP terminals connected to a Verizon wireless router to accept Visa, MasterCard, Discover and American Express at five separate entry points.   This is a good mobile payment solution option for merchants who have access to power and need multiple payment devices to handle high volume of customers quickly.  It also holds down costs.  IP terminals costs less than comparable wireless credit card terminals.  And sharing a wireless access point is more cost effective than paying for individual wireless activation and network services per terminal.  This high volume mobile payment solution is quick and easy to setup, with little or no IT support. 

The Vantage Card Services team congratulates the City of Alpharetta on a wonderful evening and another very successful event and we look forward to participating again next year! 

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The Interchange amendment to the financial reform bill, sponsored by Senator Richard Durbin (D-IL), was adopted Thursday night.  The measure gives the Federal Reserve authority to regulate Interchange fees, using a "reasonable and proportional" standard.   The amendment also allows merchants to discount lower costs payment options and allows minimum card purchases.  Once the Senate passes the financial reform measure, it will have to be reconciled with a House version that does not include the Interchange provision.

What does this mean for U.S. merchants?  First, take a look at your most recent April merchant statement.  If you are not on a direct Interchange pass through pricing plan already then you need to take action.   Open your browser and Keyword search "merchant Interchange rate quote".  

If the government forces Interchange lower, you will want to immediately and directly benefit.  You can't if your merchant rates are billed on a bundled, blended, tiered, or non-qualified surcharge basis.   Not only must you insist on Interchange pass through but you must also insist on a month-to-month merchant services agreement and read all of the fine print.  Avoid 3-year terms with early termination penalties (a red flag for introductory offers that are unsustainable).  If you are going to have terms "waived" then have an attorney review before signing. 

Direct Interchange pass-through merchant rates will result in lower processing expenses.  With mounting pressure from legislation, litigation and alternative payments, it appears Interchange may be headed lower.  All merchants should put themselves in a position to take advantage of these developments. 

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